2.7.59.9, 2018-10-09 10:11:18

VW Roadside Assistance

24-Hour Help With Volkswagen's Roadside Assistance

blue volkswagen jetta on the countryside road

Need help? Call 1-800-411-6688For Volkswagen Protection Plus members,
call 1-866-689-0840

Need help? Call 1-800-411-6688
For Volkswagen Protection Plus members,
call 1-866-689-0840

blue volkswagen jetta on the countryside road

The Volkswagen 24-hour Roadside Assistance program offers the following roadside assistance services:

  • Towing to the nearest authorized Volkswagen dealership or authorized Volkswagen service facility
  • Battery jump-start
  • Flat tire service
  • Lock-out service
  • Gasoline delivery service
  • Emergency winching service
  • Trip interruption benefits (download a claim from)
  • When calling 1-800-411-6688, please be prepared to provide your 17-digit Vehicle Identification Number (VIN).

Eligibility

Volkswagen passenger vehicles sold in Canada are eligible for roadside coverage for 4 years or 80,000 km, beginning at the date of vehicle delivery, or warranty start date, whichever occurs first. Certified Pre-owned vehicles are provided with an additional coverage beginning at the expiration of the original coverage or sale date of the Certified Pre-owned vehicle, whichever is greater.

Information required in order to provide service:

  • your Vehicle Identification Number (VIN) located on your registration, insurance, or outside windshield on the driver’s side
  • year, model, colour and licence plate number of the vehicle
  • the telephone number from which you are calling or a telephone number where you can be reached
  • exact location of your vehicle (street address and nearest intersection)
  • type of service required and a brief description of the problem